1. Information We Collect

We collect information needed to provide estate management services, communicate with members, and improve the Service.

• Personal information: full name, email address, phone number, account credentials, profile photo (if provided), and the unit/house number within the estate.
• Estate & membership data: estate name and location, role or membership status (e.g., administrator, resident, staff, vendor), access/visitor logs, and any notices or documents you upload.
• Payment & billing: payment method details, billing address, and transaction records when you pay dues, fees, or services through the Service. (We may rely on third-party payment processors; see “Payments” below.)
• Device & usage data: IP address, device type, browser, operating system, diagnostic and usage information, and pages or features used to help improve the Service.

2. How We Use Your Information

We use information to operate the Service, provide features, and maintain a safe and well-managed estate environment:

• Provide, maintain, and improve the Service and user accounts.
• Manage estate communications (announcements, notices, meeting invites).
• Process payments, dues, invoices, and refunds.
• Support account administration, identity verification, and access control.
• Send transactional messages, updates, and support responses.
• Detect, prevent, and respond to security incidents, abuse, or fraud.
• Aggregate and analyze usage trends to improve product features and performance.

3. Legal Basis for Processing

If you are located in a jurisdiction that requires us to state a legal basis for processing your data, we rely on:

• Contractual necessity: to provide the Service and perform obligations under any agreement you have with us.
• Legitimate interests: for fraud prevention, security, and platform improvement (balanced against your privacy rights).
• Consent: where required, e.g., for optional marketing communications (you may withdraw consent at any time).

4. Sharing & Disclosure

We may share personal information in limited circumstances:

• With estate administrators or authorized members when necessary for estate management and communication.
• Service providers (payment processors, hosting providers, analytics vendors) who help deliver the Service and are bound by confidentiality and data protection obligations.
• Legal requirements: to respond to lawful requests by public authorities, or to comply with court orders, law, or regulation.
• Business transfers: in connection with mergers, acquisitions, or sale of assets (with notice and assurances about data handling).

5. Payments & Financial Data

We may facilitate payment processing for dues and services. Financial details (like card numbers) are collected and processed by trusted third-party payment processors and are not stored on our servers unless explicitly stated and secured. Please review the payment provider's privacy terms for details.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. While we use industry-standard security measures, no system is completely secure — we cannot guarantee absolute security. If a data breach affecting your personal information is detected, we will follow applicable law for notification and remediation.

7. Data Retention

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the reasons for processing it.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, restriction of processing, and the right to object. You can manage account settings, update your profile, or request data export/deletion by contacting us (see contact details below). We will respond in accordance with applicable law.

9. Cookies & Similar Technologies

We use cookies and similar technologies to operate the Service, remember preferences, and analyze usage. Most browsers allow you to control cookies via settings; disabling cookies may limit certain features.

10. Children

The Service is not intended for children under 13. If we learn we have collected information from a child under the applicable age without parental consent, we will take steps to delete that information.

11. Third-Party Links

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to third-party sites — review their privacy policies before providing personal information.

12. International Transfers

Your information may be transferred to and processed in countries other than your own where our service providers or our systems operate. We will protect transfers in accordance with applicable laws and safeguards.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will post the updated policy with a new effective date and, where appropriate, provide notice through the Service.

14. Contact Us